Task: Here’s a practice: This email is directed at you please use it to any circumstance that you would be in with your supervisor/direct report, tell me how you will respond to this:

“WHY DIDN’T YOU LISTEN TO ME???!!!! I told you EXACTLY what I needed you to do and you still did not do what I asked of you?! Are you a complete idiot? Or just playing like you are?!! I’m trying to figure out why do you even work here and how am I gonna fix this mess that you created!???”